How to Develop Communication, Empathy, and Power Skills to Optimize Patient Outcomes
Have you ever said something to a patient that you later regretted or thought that you could have said or explained better?
Or maybe you've experienced blank stares in response to your very intelligent, very long explanation of a condition, exercise, treatment plan, etc.?
Words are like toothpaste. Once they're out, it's very difficult to put them back in. And if you can't communicate effectively, it doesn't matter what you know (Gardner, 1982).
Let's be honest: we all know how important good communication is but we tend to focus on our technical skills but at best these may affect patient outcomes by 10-15%. Evidence suggests that up to 50% of clinical outcomes can be explained and predicted by the interpersonal skills of the provider.
If you've never focused on your 'soft skills' (also known as power skills), now is your opportunity to start.
And you'll be amazed at how simple some of the techniques are to develop your communication and empathy skills.
Watch the highlight video from our webinar with Dave Walton, Jim Millard, and Jasdeep Dhir below:
What You Will Learn:
- The secret to boosting your self-confidence in practice, whether you are a student, new grad or experienced clinician
- The theory behind effective communication and empathetic skills guided by leaders in the field of interpersonal communication and connection.
- The CARE (Connect, Accept, Respond, Empower) model to optimize your patient outcomes and satisfaction
- The current research supports the development of healthcare professionals' communication and empathetic skills.
However, time is running out to claim a spot, so scroll down to register while there's still space... and while it's still FREE! This webinar is free to join live and the recording will be for free to all Embodia members (those who are subscribed) and to a fee for those who are not subscribed.
Who Should Take This Course?
Any healthcare professional who is interested in understanding the importance of communication and empathetic skills, and in becoming more aware of their own communication styles, practices, and biases.
About the Panelists:
Jim Millard (BScPT, MClSc(PT), DPT, FCAMPT)
Jim is an accredited international teacher for the Mulligan Concept of manual therapy. He is a Fellow of the Canadian Academy of Manipulative Physiotherapists (FCAMPT). Jim is past vice-chair of the Leadership Division of the CPA.
Jim has been assisting Jack Miller with the Mulligan Concept in Canada since 1997 and passed the teacher certification examination in Vancouver in 2007.
He is a lecturer at Western University in the MClSc PT program. Jim has presented at symposia both provincially and nationally on manual therapy and on therapeutic alliance/communication themes. Jim is a partner at Body Mechanics in London Ontario where he resides with his family.
Dave Walton PT, PhD
Following a 10-year clinical career, Dave completed his PhD at Western University (London Ontario) in 2010 where he is now Associate Professor in the School of Physical Therapy and Director of the Pain and Quality of Life Integrative Research Lab, Honorary Associate Professor with the Discipline of Physiotherapy at the University of Sydney, and Associate Editor of the scientific journal Musculoskeletal Science and Practice.
He is the Principal Investigator on a number of large-scale initiatives including the SYMBIOME acute trauma recovery cohort study and the Physio Moves Canada qualitative exploration of threats, opportunities, and innovations for physiotherapy practice in Canada. He currently holds the titles of Faculty Scholar, Teaching Fellow, and MayDay Pain and Society Fellow, and has just completed a role as one of the co-leaders of the 2018 Global Year for Excellence in Pain Education.
Jasdeep Dhir BSc (PT) TDPT MClSc (MT) FCAMPT
Jasdeep Dhir is the owner and director of an outpatient orthopaedic practice and has been treating patients for over 17 years. In that time she has completed her transitional Post Professional Doctorate in MSK Management from EIM and an MClSc (MT) from Western University. She is a Fellow of the Canadian Academy of Manipulative Physiotherapy. She has also earned the Clinical Specialist, Musculoskeletal designation from the Canadian Physiotherapy Association. She also instructs and mentors within the Orthopaedic Division education system. She is as Adjunct Lecturer in the MPT program at the University of Toronto and is an Assistant Clinical Professor (part time) and Sessional Instructor in the MPT program at McMaster University. She is an advocate for the profession as demonstrated by her numerous Committee involvements. She currently sits on the board of directors of the Ontario Physiotherapy Association and fills the role of Secretary of the National Orthopaedic Division. She has presented at symposia at both the provincial and national levels. She is also involved in providing and facilitating a variety of continuing education courses. She is the Co- Founder of COMPASS Interactive workshops, which provides continuing education in Interpersonal skills development. She has been recognized for contributions in teaching at the University of Toronto and awarded for excellence in mentorship by the Canadian Physiotherapy Association.